Went to the Biggest Hypermall for the umphteenth time. Hubby's not feeling well but he had promised the boys for jalan-jalan and to the fun fair. So we had dinner at
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The key word and point for this entry is "CUSTOMER SERVICE"..
1) This particular restaurant has a very good promise and potential by looking at its interior design and menu..it looks very inviting and enticing..BUTTTT
1.1 - once seated you have to crane your neck to get the waiters to notice you..
1.2 - They have set up the steak knives in advance at each table. This poses some kind of danger to families with small children dining. They should've only change the to the necessary / sharp cutleries after customers have made their orders.
1.3 - The waiters must know what to recommend and speak up clearly to the first timers who doens't know what to order from the long list of "good things to eat".
1.4 - The burger was dry
1.5 - The signature root beer float was "tawar" / tasteless and flat. I'd rather have A&W rootbeer.
1.6 - The Coney Island Dog was mediocre..
1.7 - The waitress waiting for us to fork out money to pay the bill should've waited at the table and not wander off and had a merry time cit chatting with the kitchen staff and forget about the customer who was looking at her waiting for her to come and get the money.
2. 1 Borneo has very smelly toilets / washroom, wet ponding floor and insufficient cubicles in the ladies. I do not wish to part with my 30 sen to pay for this. It will never fail to give me a stressful time to bring my boys to the loo. Imagine walking pass the washroom and be greeted with the horrible smell of urine wafting out until few feet away and to top it off, it is located right next to an eatery. I'm embarassed for the tourist who have to come here and find this.
3. Declaring itself the Largest Hypermall..but it doens't even have a baby nappy changing room. Or at least a separated corner in a clean washroom for mothers to prep their babies.
I have placed my complaints online to their website. I hope they got it and take it seriously into consideration as I believe I'm not the first one who have voiced this out.